Legal
Privacy Policy
This policy explains what D'Lueur Atelier does with the information you share with us when you browse, order or subscribe.
What we collect
When you place an order, create an account or join our newsletter, we collect the details needed to serve you: your name, email address, delivery and billing address, phone number and order history. Payment card details are handled by our payment provider and are never stored by us.
How we use it
We use your information to process and deliver orders, answer your questions, handle returns, prevent fraud and — only where you have agreed — send you occasional news about new pieces and collections. You can unsubscribe from those emails at any time using the link in each message.
Who we share it with
We share information only with the partners who help us run the atelier: our payment provider, our delivery carriers, and the services that host our store and send our emails. They may only use it to perform that work for us. We do not sell your personal information.
Cookies
Our site uses cookies to keep your bag, remember your preferences and understand which pages visitors find useful. You can block or delete cookies in your browser settings, though parts of the store may not work as intended afterwards.
How long we keep it
Order records are kept for as long as accounting and warranty obligations require. Newsletter details are kept until you unsubscribe or ask us to delete them.
Your rights
You may ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. You may also withdraw your consent to marketing emails at any time.
Contact
For any privacy question or request, write to hello@dlueuratelier.com and we will respond within 30 days.