Legal
Refund Policy
Every piece is finished by hand before it leaves the atelier. If something is not right, here is how a return or refund works.
Returns within 14 days
You may return an unworn piece within 14 days of delivery. It must come back in its original condition, with the dust bag, chain, care card and all tags, and with no signs of use, scent or make-up.
How to start a return
Write to hello@dlueuratelier.com with your order number and we will confirm the return address and next steps. Please wait for that confirmation before sending anything back.
Refunds
Once your piece arrives and passes our condition check, we refund to the original payment method. Banks usually show the refund within 5 to 10 working days. Original delivery charges are refunded only where a piece arrived faulty or incorrect.
Return shipping
Return shipping and any customs charges are yours unless the piece was faulty or not what you ordered. We recommend a tracked, insured service, as we cannot refund a parcel that does not reach us.
Faulty or damaged pieces
If a piece arrives damaged or develops a fault from our making, contact us within 30 days with photographs. We will repair it, replace it or refund it in full, including shipping both ways.
Pieces we cannot refund
Personalised and made-to-order pieces, and anything monogrammed or altered at your request, cannot be returned or refunded unless faulty.
Exchanges
For a different colourway, return the original piece for a refund and place a new order, so your preferred piece is reserved straight away.